Startup Sense Podcast
About This Show
Startup Sense is a podcast where our host Jonah Lupton interviews entrepreneurs and startup founders so they can share their experiences and insights as to what it takes to launch and grow a successful company.
Most Recent Episode
Episode 100: Interview with Michael Schneider, founder of Service
3 days ago
Nobody likes dealing with customer service. It can be extremely frustrating and time consuming. We also don't know the proper channels to go through and how to expedite the process. Don't you wish you could outsource all of this stuff to a professional that would contact the customer service department for you and resolve the issues as quickly as possible. Sounds amazing right? What if I told you this service existed and it was free. Let me introduce you to Service - the company that wants to help you resolve all of your customer service problems regardless of how complicated it might look. Service has raised $3.6 million from some very prominent investors including Founders Fund, Maveron and Menlo Ventures. The company is staying lean (currently at 14 employees) while developing software that will eventually help businesses be more productive and efficient with their customer service operations. Service is clearly solving a pain point that all of us have experience at one point or another. Whether you're trying to dispute a cable bill issue or trying to get a refund on a recent online purchase or maybe trying to track down your lost luggage from the airline...Service is here to help. In this interview I spoke with Michael the founder about why he started Service, how raising money was relatively easy once the potential investors tested out the service and loved it, why they are keeping the service free for now, the hardest customer service issues they have resolved thus far, how much total time they've already saved consumers, what types of cases they won't take, what the future of Service looks like and much more. Thanks for listening. Connect with Service on Twitter and Facebook and AngelList You can find Michael on