Most of us are concerned and compassionate when we see someone who is struggling in life. That struggle takes many forms and often expresses itself in the person being hurting or homeless. We have ideas about why the person is in that situation, and we might even have ideas about what can or should be done to help. But, wait a minute. What if we're wrong? What if our observations and assumptions are not accurate or don't tell the whole story? What if there are different answers? There just may be some things we hadn't seen before. Tune in to our conversation with Bill Russell, Executive Director of Union Gospel Mission. Find out what you may have been missing, and what you can do about it.