AppsJack Capable Communities Podcast
About This Show
For business-minded people looking to grow their business capabilities and have more fun managing, the AppsJack Podcast is a collection of in-depth conversations with top professionals about fascinating topics from business, the economy, technology and management that helps listeners learn new skills that can be applied within their business practices immediately.
Most Recent Episode
Episode 6 - Business Skill 4 - Deliver - Part 1
4 days ago
Show Notes for AppsJack Podcast Episode 6 - Delivering Products and Services We had a great conversation with some seriously smart and educated peeps about the future of product & service delivery, differences between products and services, virtual reality, robotics, human needs and work. Listen soon! Topic: Delivering Products and Services Recorded 4/15/17 in West Seattle, WA Guests: Josh Bosworth, Steve Kubacki, Ele Munjeli, Andrew Sengul SECTION 1 - DEFINITIONS AND EXAMPLES - DIFFERENCES AND COMMONALITIES BETWEEN DELIVERING PRODUCTS & SERVICES - DIFFERENCES BETWEEN WHAT MAKES A PRODUCT AND SERVICE THEMSELVES Eli Beyond staff augmentation Bundling services into a product Services as they interact are discreet Better to think of services as products Can't / don't want to sell "golden handcuffs" "Productized services" Product is the mature interface of the service Cloud is / was abstract and nebulous but truly is concrete and needs to be Virtues of productizing services Have a set price for the service is a key maturity step Continuing to abstract and simplify Mass customization as a goal for infrastructure "Nobody misses the cashiers." We don't idealize servants (people in services) because of democracy. Andrew Toil is linear work that doesn't scale Can toil be eliminated? Josh Do services necessarily have humans involved? Shovel example Shovel ordering today - digitally Old ways of getting shovels Outcomes of services Eric Product as a metaphor for maturity SECTION 2 - THE IDEAL ROLE FOR HUMANS IN OUR BUSINESS AND WORK PROCESSES - FUNCTIONS TO RESERVE FOR HUMANS - WHAT WE SHOULD NOT AUTOMATE - ETHICS Josh The power of human massage and touch. Irreplaceable? Analysis as part of the sales/delivery process seems to still be appreciated. User reviews the "analog" of storytelling in the digital domain. Eric Ripple effects caused by small human interactions. The idea of 'displacement' when people are no longer needed in