The Upsell Podcast - Better Communication for Your Business and Life
About This Show
How We Can Use Better Communication to Benefit Business and Life.
Most Recent Episode
Episode 10 – Lifestyle Entrepreneurs Gen and Nick of The Great Anomaly - The Upsell Podcast - Better Communication for Your Business and Life
Nov 28 15
Lifestyle entrepreneurs Genevieve Gauvin and Nick Pineault of The Great Anomaly blog and podcast share their pros and cons of outsourcing and humanizing their customer service with their clients, all while travelling the world.
Word of the Week: Outsourcing
In the show, Russel, Gen and Nick discuss:
* their tactic for adding their personal, human tone while using a virtual assistant (VA)
* how they deal with customer service while travelling
* the benefit of engaging with your customers
* the challenges of balancing time and responding to a mailing list of 20,000+
For more on Gen and Nick and their "The Great Anomaly" work, connect with her on Twitter and on her website.
Rated 5 out of
Russel knows customer service.
While the podcast is new, Russel is not new to this subject and his knowledge and passion shine through. As a customer or as someone who offers customer service, everyone can get some insight from this show. Under 30 minutes per episode, they are great for listening on breaks or in transit and whether talking alone or to a guest, Russel always manages to enlighten the listener.
Date published: 2015-07-03