The Remarkable Credit Union Podcast
About This Show
This podcast is designed to help Credit Union leaders and marketers think outside of the box about marketing, technology and community impact. Each episode will unveil strategies to help you grow your membership, better engage existing members and magnify the impact you have in your community. The podcast is hosted by PixelSpoke Founder, Cameron Madill.
Most Recent Episode
How Credit Union Members Become Disloyal – And What To Do About It (Part Two)
Part Two of our interview with customer loyalty expert Lara Ponomareff, who joins us to talk about how you can measure effort and why it is the biggest source of disloyalty in your credit union today, even greater than Net Promoter Score. Lara offers practical tips to make it easier for your members to do business with you, how to connect innovation and effort, and what Disney taught her about saying “no.”