In this episode of the O’Reilly Bots podcast, Pete Skomoroch and I speak with Lili Cheng, general manager of FUSE Labs at Microsoft Research. Cheng’s team is responsible for the Microsoft Bot Framework. She’s also a speaker at O’Reilly’s upcoming Bot Day on October 19, 2016, in San Francisco.Cheng talks about Microsoft’s experimental bots and their goal of making conversations playful and engaging. We also discuss the importance of designing good dialog; the potential of workplace bots; and Xiaoice, Microsoft’s popular Chinese chatbot. We also reflect on the fate and significance of Microsoft’s Tay bot.