Inside Health Care: Presented by NCQA
About This Show
Every month on the Inside Health Care podcast, the NCQA Communications team interviews the health care industry’s most prolific thought leaders to extract their secrets on how they work to improve health care quality. Listeners can count on us for up-to-date information on everything from delivery reform to patient experience.
Most Recent Episode
2016 Quality Talks: Donna Cryer, President & CEO Global Liver Institute
Apr 18 15
Who Defines Quality?
Donna Cryer is a patient with a powerful story and a strong view: Quality is what the patient says it is. A liver transplant recipient, she lives the patient perspective. She explains how care must grow as patient-centered medicine evolves into consumer-driven health and wellness. Distinguishing good care from bad will mean accounting for the impact patients say their care has on their quality of life. This vision will require quality improvement to be faster and more flexible to support personalized care and technological evolution. Cryer predicts all this will be driven—and defined—by patients.