This week Sam is talking to Lee Sheldon, Co-Founder of Mastering Multi Units. Lee talks us through the concept of operational excellence. Explaining what it is, what it should mean to a multisite business, and how a business goes about achieving and sustaining operational excellence. We then take a deep dive look into the role of the area or regional manager and discuss just why they are often the key enabler for growth and success. Lee also shares with us some of the typical and most common issues multisite businesses have when they first approach his team, and some of the frameworks and tools his team like to use, to help them on their mission.