Lean Blog Interviews Podcast, with Mark Graban
About This Show
Mark Graban interviews leaders and innovators in the lean thinking world. Topics will include lean production, lean thinking, lean healthcare, and lean enterprise. Visit the blog at www.leanblog.org. For feedback, email email@example.com. All past episodes can be found at www.leanpodcast.org or search for the "Lean Blog Archive" podcast that has older episodes. Previously called "LeanBlog Podcast."
Most Recent Episode
266 - Karyn Ross on Lean for Service Excellence
< 1 day ago
My guest for Episode #266 of the podcast is Karyn Ross (KRCLean4Service on Twitter), co-author of the new book (with Jeff Liker): The Toyota Way to Service Excellence: Lean Transformation in Service Organizations.
Karen first learned about and applied Lean in companies like Paychex, Zurich Insurance, and Liberty Mutual Insurance and has worked with other service sector companies as a consultant.
In this episode, we'll discuss her book and the important applications of Lean in service settings. Karyn says delighting customers requires something different than a "mechanistic Lean implementation" approach - and I agree, completely. I hope you enjoy the conversation as much as I did.
Rated 5 out of
Interesting mix of guests, good discussions on a number of topics, not just "lean manufacturing" related.
Date published: 2014-05-23