Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
About This Show
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
Most Recent Episode
Getting Paid is Good Customer Service
6 days ago
Do you ever have trouble getting paid what you are owed? A collection problem can be the beginning of the end of a business. In this episode of Creating Disney Magic, Lee Cockerell gives counsel on how businesses can get paid when customers are slow to give money. Remember, if you don't collect the money you are owed, you can not serve your customers. If you go out of business, you and your customers will lose. Lee also discusses the importance of staying current in the news that is most relevant to you.
Rated 5 out of
Quality Advice from a Quality Leader!
Lee Cockerell's podcasts are among the best. He is an engaging leader who provides practical advice about how to achieve excellence. Lee's podcasts are a "must-listen" for leaders of all organizations.
Date published: 2015-04-07
Rated 5 out of
A Truly Encouraging Podcast
I feel lucky to have recently discovered Lee's podcast. Each episode has great ideas that I can apply to both my professional and family life. The 15 minute format is perfect for my morning commute to work. And more often than not, I start my day feeling encouraged and more optimistic that I can make a difference, despite the challenges that I know I'll be facing throughout the day. This is good stuff!
Date published: 2015-09-01