Creating Disney Magic: Lessons in Leadership, Management, and Customer Service
About This Show
Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
Most Recent Episode
Communicating with Vendors
< 1 day ago
In this episode, Lee discusses communication with vendors. A key to working with vendors is to get as much information as you can and be prepared. With more knowledge, you will understand if you are getting treated fairly. Use your judgment on how much information you should share. You have to give enough information to allow them to help you solve your problem. When working with vendors you have to be clear about what you want. If you have a question, you can connect with us on the Creating Disney Magic Podcast on Facebook. On Twitter, connect with Lee Cockerell and Jody Maberry.
Rated 5 out of
Quality Advice from a Quality Leader!
Lee Cockerell's podcasts are among the best. He is an engaging leader who provides practical advice about how to achieve excellence. Lee's podcasts are a "must-listen" for leaders of all organizations.
Date published: 2015-04-07
Rated 5 out of
A Truly Encouraging Podcast
I feel lucky to have recently discovered Lee's podcast. Each episode has great ideas that I can apply to both my professional and family life. The 15 minute format is perfect for my morning commute to work. And more often than not, I start my day feeling encouraged and more optimistic that I can make a difference, despite the challenges that I know I'll be facing throughout the day. This is good stuff!
Date published: 2015-09-01