It’s going to happen to us all, no matter how hard you try, no matter how many Starbucks cards you give away in your clinic for positive feedback, no matter how many families that you ask to leave positive reviews online. The day will come, I promise. And when it does, embrace it and learn from it. If there is something that you need to change within your business, then do that. In this episode, I give some insight to negative reviews and how they can make you better and more genuine.