Tampa CEO Forum
About This Show
Fun and informative interviews with local, national and international business leaders. Each show has useful and actionable-items targeted to for-profit and nonprofit organizations. This is more than an audio business card - TampaCEOForum is for you, the listener, to take away great ideas and best-practices.
Most Recent Episode
How Small Business and Churches Can Embrace Changing IT Systems | TCF 017
3 days ago
Susan Lane, Executive Director of Clinical Operations for a large healthcare organization in the New England area, joins Kurt Glacy in this episode of the Tampa CEO Forum Podcast. Susan has been the president of a high-tech consulting company that Kurt consulted for, and Susan and Kurt have worked together at the healthcare organization. Listen in as Susan and Kurt discuss a number of topics, including IT project management, personnel management and visioning, and how your organization can work through the issues involved in change. Key Takeaways: [2:14] The success of IT systems changes depends not only on C-level issues, and vendor relationships, but also on the impact of the change on internal and external customer users. [3:18] Humans have an individual natural reaction to change. What kinds of reactions has Susan observed in her work? [4:02] If you’re getting a lot of push-back on a project, it’s probably because you are making a substantial change. It may indicate the change is more significant than you had considered. [5:23] You can include programs to help people manage change, be resilient, see the reasons for the change, and how it will affect them, to help them embrace the change. [7:01] Even power users on the old system suddenly start again as beginners on the new system, adversely affecting productivity and time available for care. Have a systems mastery training plan in place before the actual change occurs. [14:54] Look for champions that embrace the change. Train them as super-users, to mentor their departments. If you work with people through their concerns, you will get to the other side. [17:15] Use your communication team to talk about your big wins. Give people the chance to share their own stories; it is empowering to them. [21:35] The most important contributor to success is transparency. Share what is happening, and get buy-in at every stage. It all relies on people. Mentioned in This Episode: Tampa CEO Forum CEO Focus