About This Show
Training expert Honey Shelton and her guests share how to improve performance at your company! Valuable, real-world tips on how to elevate the quality of training and turn it into training that matters and sticks!
Most Recent Episode
Ramp Up Customer Service & Cross-Selling
5 days ago
Is your frontline staff equipped with the self-confidence, skills, and support they need to serve your customers in the best possible way? We welcome Leigh-Anne Taylor, Senior Vice President and COO of Community Bank NBC Oklahoma, to talk about serving well and selling right. Discover how a community bank equips their frontline to consistently excel at customer service and cross-selling.
About Our Guest
Leigh-Anne started her banking career as a teller and loan filing clerk. She moved onto customer service, then became a supervisor, to eventually land in her current role of SVP/COO. Leigh-Anne has also been the chairman of the operations school at the Oklahoma Bankers Association and really enjoys teaching and training.
Rated 5 out of
As a banker, this show has given me some great insights in my industry that I hadn't considered before. Highly recommended.
Date published: 2015-06-10