Informed Choice Radio - financial peace of mind with Martin Bamford
About This Show
Welcome to Informed Choice Radio, the personal finance podcast all about achieving your financial goals in life. New episodes are published every Monday, Wednesday and Friday morning, featuring expert interviews and practical tips for making the most of your money. Your host for Informed Choice Radio is Martin Bamford; a Chartered Financial Planner, Chartered Wealth Manager and personal finance author. This podcast will appeal to listeners of Meaningful Money, Wake up to Money, Motley Fool Money, The Dave Ramsey Show, Money For the Rest of Us, Investors Chronicle or Money To The Masses. Contact Martin at email@example.com with any comments or questions, or get in touch on Twitter @martinbamford.
Most Recent Episode
ICR144: Michael Fotis, Smart Money People
2 days ago
My guest for this episode of Informed Choice Radio is Michael Fotis. Mike is a man on a mission. He’s the founder of Smart Money People, a business seeking to deliver real change in financial services by leveraging the power of its unique customer insight. His clients include retail banks, building societies, insurers, alternative finance providers and trade associations. Mike has written about financial services for a number of publications, including The Spectator, The Money Advice Service and ResPublica. He’s spoken at events including the ABI’s Big Data conference. In this episode of Informed Choice Radio, I speak to Mike about whether the boring reputation of financial services results in swerving scrutiny about their customer experience, what the rise in FinTech means for customer service in financial services, if customer reviews can be manipulated by the firms seeking them, and much more. Welcome to Smart Money People with Michael Fotis, in episode 144 of Informed Choice Radio. Some questions I ask -Why do banks have such a poor reputation for customer service and for trust? -Why do you think there’s that disconnect between someone’s individual experience with their bank or insurance company or fund manager, whoever it might be, and a collective reputation of the sector? -How do you work with banks and other financial services companies to improve their reputation or help them improve their reputations? -Talk to me about transparency. What role does that play when we’re trusting a large organisation? -With all of this growth in Fintech do you think that’s going to force the established players to up their game a bit? Thank you for listening! To get new episodes of Informed Choice Radio sent directly to your device as soon as they are published, you can subscribe on iTunes or Stitcher Your reviews on iTunes are incredibly helpful and re
Rated 5 out of
Invaluable financial planning podcast
A must listen podcast for personal financial planning and investing content. The host Martin is clearly an expert in his field and mixes things up with friendly, topical and opinionated episodes. Check it out!
Date published: 2015-02-06