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Sharing hospitality industry tips and advice for hoteliers on the topics of Quality and Service. Listen in for regular interviews from the hospitality industry professionals with a proven reputation for success.
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028: Understanding ADA Laws On Service Animals in Hotels - Hospitality Academy
How confident are you that your hotel has the right policy in place with regard to ADA Laws as they pertain to service animals? Even if you think you are in compliance, you’ll want to listen to today’s guest, Soy Williams.
Soy is an expert in the field of disability rights and today she’s here to share the do’s and don’ts of service animals staying in your hotel.
On this episode of Hospitality Academy, Soy explains what you are allowed to ask a guest about their service animal and what the American Disabilities Act (ADA) is and why it is the highest law of the land.
She also distinguishes the differences between service animals and comfort animals and your legal obligations regarding both. Tune in for that and more from today’s edition of Hospitality Academy!
Essential Learning Points From This Episode:
* What constitutes a service animal?
* What two questions are you allowed to ask about a guest’s service animal?
* Is there a distinction between service animals and comfort animals?
* Can someone have more than one service animal?
* What is the issue Soy sees most often regarding hotels and service animals?
* And so much more!
Soy Williams is a licensed architect, whose worked extensively regarding building codes and disability rights within her field. At UC Berkeley she became an advocate for disability rights and in her post-collegiate years she volunteered for the Commission on Disabilities in Hawaii. That experience led her to focus on disabilities rights and accessibility, and later working for the federal agency, the United States Access Board via a presidential appointment.
Since then she’s also worked for organizations that write model building codes, done work on Capitol Hill with lawmakers, and worked with Paralyzed Veterans of America. With an emphasis on architectural needs, she has long been a staunch advocate for persons with disabilities.
With her background experience and knowledge, she was the perfect person to join today’s episode of Hospitality Academy and discuss ADA regulations regarding service animals in hotels and other hospitality organizations.
She explains the specific ADA requirements regarding service animals in hotels: the broad requirement is you have to modify your policies