About This Show
Sharing hospitality industry tips and advice for hoteliers on the topics of Quality and Service. Listen in for regular interviews from the hospitality industry professionals with a proven reputation for success.
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031: Creating Career Magic In The Hospitality Industry, with Lee Cockerell - Hospitality Academy
If you could gain some hospitality career advice from the former Executive Vice-President of Operations for Walt Disney World Resort, what do you think you’d learn? You’re about to find out on today’s show!
Joining us for episode 31 is Lee Cockerell, a man who worked his way from a banquet waiter at the Hilton in Washington DC to being in charge of everyday operations for Walt Disney World.
Today, having retired from Disney, Lee runs his own business speaking and giving seminars around the world. He also writes best-selling books, including his latest Career Magic. Tune in to hear the wisdom Lee shares on this edition of Hospitality Academy.
Essential Learning Points From This Episode:
* How having the right attitude can shape your success in life.
* The benefits of gaining international experience.
* The #1 thing companies have to do to be great according to Lee.
* What makes for a great mentor?
* The two most important characteristics of a great leader.
* The success habits that contributed to Lee’s career growth.
* And so much more!
How exactly did Lee Cockerell move up from a banquet waiter to some of the top executive roles in the hospitality world? Simple: he did it the old-fashioned way through hard work and dedication.
Lee grew up on a farm in Oklahoma where money was tight and times were hard. Lee credits much of his work ethic today from the lessons learned in those early years where hard work was a part of everyday life on the farm. After his mother married and divorced several times, she eventually married a man with money who sent Lee to college, however, he admits he was a pretty bad student! He also gave Lee a 1963 convertible – which Lee much preferred over his college courses.
Eventually, he flunked out and joined the U.S. Army. During his military service, Lee befriended a guy who said he was going to be a chef at the Washington Hilton. After leaving the military, Lee’s friend asked him to go along, and so he did. They picked up Lee’s convertible from his home in Oklahoma and drove out to DC where Lee was promptly hired as a banquet waiter. He took the job seriously and worked hard, doing whatever was asked of him and doing it with a good attitude.
It worked, and Lee advanced into a management program.