What do businesses need to create a magical experience? In this two-part episode, John Formica, The Ex-Disney Guy, will talk about tricks on delivering magical and extraordinary experiences to customers. He will also share how Disney creates a magical dream. Don’t miss this episode on how you can find the right people for your business and create the right atmosphere to keep them. In This Episode You'll Discover: * Disney’s extraordinary knockout customer experiences * Hiring the right people * Disney fills roles, not positions * They hire right, train right, and treat people right * Putting into practice the philosophy of Disney * Making people know the purpose of why they are being hired * Traditions training * Hiring the right people for the right job Links & Resources Mentioned in This Episode: * Disney * Disneyland * Walt Disney World * John Formica * The Collective * The Institute of Wow Quotes from the episode: Thanks for Listening & Next Steps! Thanks so much for joining us this week. Have some feedback you’d like to share? Leave a note and start or join the conversation in the comments section below? If you enjoyed this episode, please subscribe and leave an honest review for Sales For Profit on iTunes. Ratings and reviews are super helpful and greatly appreciated as it helps us expose this show to a wider audience – plus, we read each and every one of them!