It’s easy to satisfy your customers when everything’s going well, but how do you handle it when things go wrong? We’ve got stories from small business owners who’ve learned the hard way about how to get customer service right. Episode Notes: This episode features: Laura Raposa, baker/owner of The Foodsmith in Duxbury, Massachusetts. Jim "Griff" Griffith, seller engagement, community, and education at eBayKarida Collins, founder of Neighborhood Fiber Co. in BaltimoreTony Brocato, co-owner of Frederickson’s Tire & Appliance in Sheffield, Alabama.For tools and information about how to start or grow a business on eBay, visit ebay.com/openforbusiness.This episode is brought to you by BigCommerce-- get a free, three-month premium store subscription by visiting bigcommerce.com/openforbusiness This episode is also brought to you by ShipStation. Try it free for 30 days and get an additional month free by visiting visit ShipStation.com, clicking on the microphone at the top of the homepage and typing in “ebay”.