About This Show
CollisionCast is the premier collision repair industry podcast, helping shop owners and operators improve their businesses with real-world solutions to common problems, delivered by leading industry experts and elite shop leaders.
Most Recent Episode
Build a Customer-Focused Repair Process
Kyle Wharff, owner of Ace Sullins CARSTAR, boasts industry-leading customer service numbers. His shop owns a 100 percent Net Promoter Score, 97 percent of customers come from repeat customers or referrals, 100 percent of customers report felt they were kept informed and received their vehicles on time, and there have been zero comebacks in 2016. And because Ace Sullins owned the top performing CSI scores at CARSTAR so many years in a row, Wharff was awarded the Esurance Lifetime Achievement Award. He details his customer-focused repair process and what sets him apart from other shops.