Crack the Customer Code
About This Show
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays.
Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
Most Recent Episode
206: (Tip) The Role of the CX Evangelist
2 days ago
Jeannie shares expert tips for becoming a CX evangelist or hiring the right person to fill this role in your organization. Do you need a CX evangelist? Customer experience roles are evolving and expanding like never before. Leaders know customer experience is important, but not always top-of-mind for everyone. So many struggle to internalize customer insights, get buy-in from multiple departments, and educate those teams. Whether it’s a partial role or a dedicated one, an effective CX evangelist can blur the lines between silos and help unify your organization to work for the customer. But what is needed most from this role, and how can you go about finding the right person for the job? “Aim to make all your teams promoters of customer experience.” -Jeannie Walters Today, Jeannie is sharing expert advice to help you determine what traits are needed most, and what to expect from a CX evangelist- even if that happens to be you. Don’t wait to fill the title, because your customers are counting on you. Listen in for tips you can use today! Related Content 360Connext® post, Why Enlightened Leadership Is Key to Customer Experience Customers That Stick® post, Turning a Customer Service Culture Episode 176: (Tip) Hiring a Customer-Centric Employee Episode 087: The Next Generation of Customer Experience Leaders We're on C-Suite Radio! Check it out for more great podcasts Sponsor message: Develop your customer experience mission