Crack the Customer Code
About This Show
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays.
Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
Most Recent Episode
258: (Tip) Making Sure Your Team Knows Their Goals
< 1 day ago
Adam and Jeannie share tips for helping employees understand, align, and stay motivated to achieve goals. You’re setting goals, but are they setting in? Everyone sets goals to drive their business forward… But teams, departments, and the individuals within them have goals of their own. Keeping all those smaller goals in tune with the greater mission of an organization is challenging! “We are what we focus on.” -Adam Toporek It’s critical to make sure employees understand what their mission is and what their specific goals have to do with company-wide goals. They need to stay connected not only to the actions that lead to success, but to the why. “It’s not about just watching the numbers go up.” -Jeannie Walters Today, Adam and Jeannie are sharing expert tips on articulating goals, aligning them with the company mission, and keeping employees emotionally invested in achieving them. Related Content 360Connext® post, 5 Killer Mid-Year Review Questions You Need to Ask Now Customers That Stick® post, 5 Qualities of Great Customer Service Managers Episode 254: Rocky Romanella, Tighten the Lug Nuts Episode 236: (Tip) Customer Experience Sprints We're on C-Suite Radio! Check it out for more great podcasts Sponsor message Give your team the customer service training they deserve Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our
Episodes of This Show
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