Crack the Customer Code
About This Show
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays.
Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
Most Recent Episode
176: (Tip) Hiring a Customer-Centric Employee
< 1 day ago
Jeannie shares expert hiring tips to avoid costly mistakes and bring in a truly customer-centric employee who is a great addition to your team. What makes a customer-centric employee? Picking a candidate with the right skillset is important. However, if you want to deliver outstanding experiences, it’s not everything. Most skills revolve around a set of tasks rather than people. So if you’re not careful to hire customer-centric employees, watch out! Because the most “qualified” individual on your team may actually be a detriment to your customer experience. It's not just a customer service thing! Employees who don't interact directly with customers can prioritize their own processes over the very people those processes are built to serve. Some even come out looking like rock stars for being so on top of those processes. Meanwhile, customers suffer! So how do you avoid making this mistake? How do you balance skillset with gut to bring truly customer-centric employees into your team? Today, Jeannie has some important team-building tips to help you define what traits you are really looking for, and how to recognize those traits in your candidates. Learn how to look beyond the skills so you can answer this question before you make a big mistake: Are they qualified to put my customers first? Related Content 360Connext® post, Are you SURE you’re Hiring the Right person? Customers That Stick® post, 7 Customer Service Qualifications Everyone Must Have Episode 051: Jobr and Hiring Innovation Episode 166: Justin Deese, Blue Collar Service Sponsor message: Develop your customer experience mission Do you know how to deliver the superior customer experience you visualize? Your team must become a force for positive change, and a customer-centric mission is the fuel they need. 360Connext specializes in helping compa