Crack the Customer Code
About This Show
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays.
Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
Most Recent Episode
170: What’s Happening Next
Adam and Jeannie discuss exciting new changes to make your favorite customer-focused business podcast even better in 2017. What’s happening next for Crack the Customer Code? We’ve had an exciting year on the podcast, and we’re so thankful you’ve been listening to us twice per week. Thank you! As we head into 2017, it’s time for us to look back on the last 169 episodes to see what has worked well and maybe a few things that didn’t. You may see changes in our format, frequency, website, and images. Most importantly, we want to know what works best for you! Let’s start the new year with more of what you love about our podcast, less of what you might not love as much, and an overall better experience for all our listeners. What do you find the most valuable in a customer-focused business podcast? What changes would you like to see in 2017? Listen in and let us know! We'd love your feedback and ideas! Email us: firstname.lastname@example.org Call us: (470) 223-CODE Tweet to Adam: @adamtoporek Tweet to Jeannie: @jeanniecw Sponsor message: Give your team the customer service training they deserve Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook, then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com. Take care of yourself and take care