Crack the Customer Code
About This Show
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays.
Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
Most Recent Episode
204: (Tip) Customer Service Leadership
3 days ago
Adam shares expert tips for the most effective customer service leadership in any industry. Achieving world class customer service leadership Effective leadership is more than just telling people what to do, especially if you want a team that consistently delivers exceptional customer service. Your team is unique, so there is no magic solution that applies to everyone. “There's no magic #management fairy dust that applies in every situation.” -@adamtoporek" However, there are some best practices that can make anyone more successful at leading customer service teams. Adam has helped customer service leaders in many industries develop their leadership skills, and he has identified some common threads among those who have been the most successful. Listen in for a few of Adam’s best tips any customer service leader can use today! Related Content 360Connext® post, 5 Leadership Biases that Hinder Success in Business Customers That Stick® post, 9 Customer Service Training Ideas That Work Episode 176: (Tip) Hiring a Customer-Centric Employee Episode 110: Mike Ganino, Guest Experience Expert We’re on C-Suite Radio! Check it out for more great podcasts Sponsor message: Give your team the customer service training they deserve Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook, then — using the principles from our book Be Your Customer’s Hero — gives them the skills