Crack the Customer Code
About This Show
Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays.
Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.
Most Recent Episode
192: (Tip) Internal Customer Service
2 days ago
Adam shares tips and best practices for understanding and providing great customer service through a focus on internal customer service. Internal customer service matters. A lot. Be they co-workers, vendors or partners, others are depending on you to execute their own responsibilities. Do you know who your internal customers are? Have you ever considered the importance of delivering great customer service? Just because they are not buying your product or service doesn’t mean you shouldn’t practice good customer service skills with internal customers. Poor internal service can breed frustration within your organization, and that frustration will ripple out to your external customers. "Good internal customer service is an important component of good external customer service, " says Adam Toporek. “Poor internal service is a poison to any organization!” If you want to provide consistently excellent customer service, then it’s important to turn some of your focus inward. Make sure those internal transactions are as smooth and pleasant as those you deliver to paying customers. What are some great ways to do this? In this episode, Adam is sharing expert tips you can use today! Related Content Customers That Stick® post, What Is an Internal Customer? Episode Episode 007: Communicating Internally, Stan Phelps, and The Audience Experience Episode 180: John DiJulius, The Customer Service Revolution We're on C-Suite Radio! Check it out for more great podcasts Sponsor message: Give your team the customer service training they deserve Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to