Service Drive Revolution
About This Show
Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, and Gary “G-Man” Daniel discuss little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing customer pay sales and more, is all discussed here on Service Drive Revolution.
All from the automotive industries #1 go-to guys for Fixed Operations; Chris Collins and Gary Daniel. Listen, and enjoy!
The video version of this podcast, plus complete show notes and links for each episode can be found at www.ChrisCollinsInc.com/shows.
Most Recent Episode
#47 - Service Advisers That Over-Deliver
Service Advisors that over-deliver and how to build a team that goes above and beyond to fulfill the amazing customer experience. First, the SERVICE DRIVE guru’s joke about Gary’s cholesterol issues as he’s just had his blood taken, in addition to Gary revealing his new tattoo! They then move onto the main topic this week of Service Advisors who over deliver and those who “almost see the business as their own and have an overwhelming care for the customer”. Chris then breaks down a good hiring process, a system that he uses to hire the “over-deliver” type of advisor. Chris and Gary break down the TIPS and TOOLS on how to create a perfect system and work environment so that advisors can function at a top level, in addition to highlighting the factors that inhibit them from fulfilling that potential. This week's show is a great snack-sized episode that will help improve your Service Drive systems and give you the tools to get your advisors to the elite level. Subscribe in iTunes - https://itunes.apple.com/us/podcast/service-drive-revolution/id1125522101?mt=2&ls=1 Listen to the Full Episode Here - http://ChrisCollinsInc.com/47 Follow us on Social Media - https://www.instagram.com/chrisbulldogcollins/ https://twitter.com/ccgamification https://www.linkedin.com/in/chriscollinsinc https://www.youtube.com/user/72ccollins