Managing Uncertainty Podcast – Bryghtpath
About This Show
Welcome to Managing Uncertainty, a podcast series discussing global risk, crisis management, business continuity, and crisis communications. You’ll learn strategies, tactics, and resources about preparing for, responding to, and recovering from all sorts of disruptions and critical moments.
Will you be ready to lead through your company’s critical moment?
Most Recent Episode
Managing Uncertainty Podcast: Episode #9 – The Hot Wash
< 1 day ago
Following a major incident or crisis, it’s time to take stock of your plans, processes, and efforts through a thorough after-action process.
In this episode, Bryghtpath Principal & CEO Bryan Strawser and Senior Consultant Jen Otremba talk about the need for after-action processes, the immediate “hot wash” discussion after the end of an incident, and then transitioning into a thoughtful after-action approach that will serve to help mature and enhance your crisis management program.
Bryan Strawser: The boom is over.
Jen Otremba: The event happened.
Bryan Strawser: The event happened. Remember, we had this bad thing, whatever it was. We activated our crisis process. We responded, a crisis team came together and interacted and collaborated and schemed and work through a difficult situation.
Jen Otremba: Outside parties came in.
Bryan Strawser: Outside parties were involved.
Jen Otremba: Law enforcement maybe was involved.
Bryan Strawser: Now it’s over and we’ve started the process of recovery, which can take years. What do we do?
Jen Otremba: Now what happens?
Bryan Strawser: Now what happens? How do we learn? How do we know things worked or didn’t work?
Jen Otremba: I think the first step in this process would be to have an immediate hot wash.
Bryan Strawser: Also, we’re talking about after action processes.
Jen Otremba: After action.
Bryan Strawser: We start with a hot wash, what the heck is a hot wash? Because I know the first time I heard this, I was like, “What are you talking about? This is a foreign language.”
Jen Otremba: Yeah. This is something to be honest I feel like we do fairly well in the military, because we do … I learned this from a very young age, that after a big incident, after something occurred, you do some kind of an after action. Sometimes it’s involved, sometimes it’s not as involved, but usually we start with a hot wash. An immediate discussion of what just happened and what went right and what went wrong. Sometimes there’s emotions involved in that discussion as well.
Bryan Strawser: Because it just happened, and particularly if it was a vio