What is the best way of cutting costs and transforming a business? Bosses often have to prune their operations - either to reinvest the cash to grow the business in other directions or because costs have got out of control. But can cuts go too far and damage an organisation? It was reported that British Airways' computer meltdown earlier this year was caused in part because the company had moved too quickly to make efficiency savings. It now faces paying its customers millions of pounds in compensation. Evan Davis and panel discuss the good, bad and the ugly of cost cutting and business transformation. Guests: Ashley Almanza, Chief Executive of G4S Gavin Oldham, founder of Share Radio Marco Amitrano, head of consulting at accountants, PWC.