This week with Nicola Weir; How booking a flight online left one listener playing a cat and 'mouse' game to put things right - but we'll not be winging it when it comes to sorting out the challenges of internet booking! Travel Insurance- just how much does your travel insurer need to know? What about your past minor illnesses, do they really matter? And what happens when the time comes to claim? The experts Paul Hatty of the British Insurers Association and Patricia Doonan of the Consumer Advice Bureau are live in studio with Nicola. Also, the case of the damaged PYX and DVA queries- what happens when there is a delay in processing driving licence applications, are you still allowed to get behind the wheel?