The Net Promoter System Podcast
About This Show
Loyal customers spend more, stay longer and tell their friends about their experiences. In the Net Promoter System Podcast, Bain & Company's Rob Markey talks to business leaders who are using the management system to create experiences that keep customers coming back.
Most Recent Episode
Ep. 100: Who Makes the Follow-Up Call? Rob Markey Answers More Listener Questions
Does the Net Promoter Score gauge a customer's broader relationship with a company or just the customer's most recent experience? Or both? Who should make follow-up calls to customers? Rob Markey addresses these questions and more in this episode.