The Amiel Show
About This Show
The Amiel Show provides people who are hungry to grow as leaders and human beings with cutting-edge conversations about leadership. What’s the one skill or quality you can improve that will build your public identity as a competent and trusted leader? What does it take to manage your commitments to yourself and others so that you produce better results with less stress? How can brain science inform how you develop people and organizations? What becomes possible when you reframe organizational politics as the practice of understanding and aligning with others’ interests and concerns? How can you make your conversations and meetings more powerful and impactful? Join Amiel Handelsman, executive coach and author of Practice Greatness, as he explores these questions with thoughtful executives and pragmatic thought leaders. For all past episodes, visit www.amielhandelsman.com.
Most Recent Episode
Episode 57: Servant Leadership At Zingerman’s With Ari Weinzweig [The Amiel Show] - The Amiel Show
In 2003 Inc magazine called the Zingerman’s Community of Businesses the “coolest small business in America.”
Step inside the Zingerman’s Deli or any of its other businesses, and you’ll quickly see why. There is a buzz in the air. An aliveness. Customers and employees alike seem genuinely happy to be there. It’s as though there are secret air ducts bringing dopamine (the “feel good” neurotransmitter”) into the building and taking cortisol (a stress hormone) out.
And the food? Well, it is amazing. And world famous. In 2007 Bon Appetit gave its Lifetime Achievement award (an honor rarely bestowed—past winners include Alice Waters and Julia Child) to Zingerman’s cofounders, Ari Weinzweig and Paul Saginaw.
From a financial perspective, Zingerman’s pulls in $50 million a year. As my father would say, “not too shabby!”
Zingerman’s has a special meaning to me. It’s in my hometown, Ann Arbor, Michigan. The Deli opened during my teenage years when trying to fit an overstuffed roast beef sandwich into the mouth became a thrilling challenge. Today, every time we go back to Ann Arbor to visit, I take my sons there two or three times–even if the visit is only a few days long!
As a customer, I’m satisfied. As a student of leadership, I’m curious: what goes on behind the scenes to make this business so special? How do the leaders treat employees? How do employees interact with each other? What are the rules of the game that make the outcomes so extraordinary?
Cofounder Ari Weinzweig has explored these questions in a series of books called Zingerman’s Guide to Good Leading. The latest just came out and is called A Lapsed Anarchist’s Approach to the Power of Beliefs in Business.
In this week’s episode, Ari and I talk widely and deeply about all of this–and share some laughs along the way.
I think you’ll enjoy Ari’s clarity, energy, and Chicago accent. Please do the show a favor and share with friends who love food, care about leadership, and/or enjoy feeling alive.
* 18:00 Treating staff like customers – each one is different!
* 23:00 Ari pours water for thirsty employees
* 27:00 Peer-to-peer versus parental relationships
* 34:00 Anarcho-capitalism
* 40:00 Energizing the workplace
* 46:30 Front-line employees know the