Accelerate Your Business Growth
About This Show
Featured on Inc.com's list of 100 Podcasts That Will Make You Smarter, Better, and Wiser, and on the Fit Small Business list of best small business podcasts, this show is designed to help small business owners, salespeople, and aspiring entrepreneurs with the various aspects of business success. We meet on the 2nd and 4th Mondays of the month and have a great lineup of guests and topics scheduled. We’ll be talking about everything from sales to employee issues; from technology to social media; from work-life balance to exploring uncharted territory. I love interaction! I’d much rather have dialogue with the audience and guests than spend an hour lecturing. So please, feel free to participate. My goal is to help you remove challenges so that you can realize your own success with your business.
Most Recent Episode
How Can You Compete During Times of Rising Customer Demand
1 day ago
Organizations have been scrambling to hire "customer experience" officers and proclaiming that they are focusing more on customers. Yet studies show that customer satisfaction is going down, not up. Why? PeopleShock. Customers, empowered by easy access to competing products and services (and other customers’ reviews), are setting the bar higher than ever. Tema Frank will share her ideas on how to manage this PeopleShock. Tema is a customer experience & digital marketing pioneer. Her podcast, Frank Reactions, focuses on customer experience in the digital era. Tema has helped Bank of America, the Government of Alberta, the Royal Bank of Canada, and many small organizations improve their online & offline customer experience & marketing.
Today's show is sponsored by Audible.com and Expert Insights. Audible.com is a leading provider of spoken audio entertainment and information. Listen to audiobooks whenever and wherever you want. Get a free book when you sign up for a 30-day free trial at audibletrial.com/businessgrowth. Expert Insights is a compilation of episodes from this show. Pick up a copy today on Amazon.com.