The CX Files: A Customer Experience Series
About This Show
The latest trends and insights in customer experience. Topics focus on customer service, marketing, employee engagement, sales effectiveness, and customer loyalty. Visit our website at http://go.1to1media.com/home.
Most Recent Episode
A Close Look at the Wharton Customer Analytics Initiative
Jun 20 16
1to1 Media’s Judith Aquino discusses customer analytic trends and the Internet of Things’ impact with Colleen O’Neill, executive director for the Wharton Customer Analytics Initiative, and Eric Bradlow, WCAI co-director and professor of marketing.